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Requests to Prepare for Disasters
1. In Preparation for Disasters
Power outages due to disasters can be somewhat predictable, such as with typhoons, or unpredictable, such as with earthquakes.
We ask that you prepare disaster supplies on a regular basis in case of an emergency power outage.
(1) Flashlight and Radio
Keep a flashlight and a portable radio for getting information in a place where you can grab them quickly. Dry-cell batteries used for flashlights and radios will run down even if not used. Be sure to check your batteries regularly.
(2) Mobile Phone
It can be used even if a landline phone is unavailable due to a power outage, but if the outage lasts for a long time due to a disaster, you may not be able to charge it. Keep a spare battery pack or a charger that uses dry-cell batteries.
(3) Cassette Stove
During a power outage, not only cooking heaters but also gas stoves that are ignited with electricity may be unusable. Keep a cassette stove, etc., prepared.
Make sure to firmly secure tin roofs or tents that are likely to come off.
During a typhoon, tin roofs and signs are easily blown away by the wind and are extremely dangerous. They can also cause power outages by cutting power lines, so be sure to fasten them securely in advance. TV antennas and tree branches in your yard can also be easily blown away by the wind and cause power outages. Check antenna mounting points and other parts on a regular basis.
When a disaster occurs
Stay away from downed or hanging electrical wires.
Downed or hanging electric wires caused by typhoons or earthquakes are extremely dangerous as they pose a risk of electric shock. Do not approach or touch them under any circumstances, and please contact your nearest distribution office.
When evacuating, turn off the limiter and circuit breakers.
If there are no abnormalities in the equipment, electricity will continue to be supplied even in the event of a disaster. To prevent fires caused by forgetting to turn off the electricity, be sure to turn off the limiter/breaker on the distribution board before evacuating. Also, when an earthquake occurs, turn off the switches of electrical appliances and unplug them. In particular, unplug heat-generating appliances like irons from the outlet to prevent them from causing a fire.
For requests regarding power outages such as a broken service line, please contact your nearest distribution office.
If your house is the only one without power while the surrounding houses have electricity, the service line may be broken. Please contact your nearest distribution office. However, please be aware that phone lines may be busy and difficult to reach.
If there is a widespread power outage, including in the surrounding houses, our company is also aware of the situation and is proceeding with inspections and restoration work. For inquiries about power outage status, please check our mobile website whenever possible.
During a power outage, landlines and IP phones will generally be unavailable, with the exception of some landline phones, so be sure to prepare alternative means of communication such as mobile phones and a backup power source.
After a Disaster
Before using electrical appliances that have been exposed to water, check that they are safe.
Electrical appliances and indoor wiring that have been damaged or submerged in water during a disaster can cause electrical leaks or fires. Be sure to have them inspected at an electrical store or other service provider and confirm their safety before using them.